Shipping & Delivery

The time for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality checks, and packaging. All orders are usually sent to our manufacturer for dispatch within 72 hours after the order is placed and payment is received.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.

USA & Canada

Standard Secured Shipping & Insurance takes 2–4 weeks for delivery (if your item is in stock).

Australia & New Zealand

Standard Secured Shipping & Insurance takes 2–4 weeks for delivery (if your item is in stock).

U.K. & Europe

Standard Secured Shipping & Insurance takes 2–4 weeks for delivery (if your item is in stock).

Other Countries

Standard Secured Shipping & Insurance takes 2–5 weeks for delivery (if your item is in stock).

Insured Shipping

If your item is lost during delivery or arrives damaged, we will send you a replacement item at no extra cost, provided sufficient proof is supplied.

Priority Insured Shipping

Your order is placed at the top of the orders list that we send to our manufacturers each day. Depending on the order volume we are receiving, the estimated delivery time may remain similar to or the same as Standard Shipping times. Your item is also insured.

Some products may be shipped separately and arrive at different times because our warehouses are located in different locations.

Tracking numbers frequently take a few days to a week to update and display correct tracking information. Please use a third-party website such as https://17track.net to track your order.

Please note that shipping to some countries may take longer than estimated.

Depending on the volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to dispatch everything as soon as possible. We know it may be frustrating to wait longer than expected for your order, but we do not want to sacrifice the quality of our products. Thank you for understanding.

Change Requests

If you need to make changes to your order, please email us within 24 hours of placing your order at help@credentiaex.com, and we will be happy to make the required changes.

If your order has already been shipped, we will unfortunately be unable to change it. Please make sure you have selected the correct size and color to avoid disappointment.